Printing: Fixed printing expenses are to be paid in full at the time of order unless otherwise noted in writing.  There are no exceptions to this policy.  Printing/delivery times vary but can be safely estimated at 5 business days for production & and additional 4-5 days for delivery starting from the date payment is received and the order is placed.  Delivery to residences may be subject to additional time/fees.  Print-Ready Files/Pre-Press Services: Eyespike will inspect and determine press-readiness of files alleged to be press-ready at no charge on 1 to 3 documents prior to submission for printing.  Formats accepted in vector EPS, AI or PDF and raster TIF, JPG or .PSD in 300+ DPI only – items to be scanned or otherwise laid out constitute hourly billing and would be quoted prior to production.  All text must be converted to curves/outlines prior to submission for printing and proofing for content is not provided unless stated otherwise at the time of receiving the print files.  Items requiring additional technical adjustments are billed at our standard $85 per hour rate per request of the client. Payment & Terms: Invoicing for projects which do not require a down payment is subject to net-30 terms.  A payment is considered late if it is postmarked beyond 5 days of the due date printed on  the corresponding invoice (that date is dictated by delivery of final pre-press files to printer, files to newspaper, submission of final proofs, CD to client, etc.).  Fixed expenses for print work is to be paid in full prior to submission of approved files to printer.  All rates & charges are included on all invoices and tallied according to the services performed.   Any project that is commissioned and not revised or completed within 30 days of submission of proofs to the client will billed after 30 days with no correspondence. Late Fees & Interest:  All Invoices are due upon receipt unless a prior agreement has been signed. Any invoices not paid within 30 days of receipt will incur a monthly interest charge of 1.5% every 30 days. Any invoices 90 days past due will be sent to a collection agency or attorney for the appropriate remedy. Delivery & Rush Charges | Print: All jobs not submitted as proofed and ready for press within 15 business days of desired delivery date will be subject to additional fees and rush charges as dictated by both the printer and applicable carrier (i.e. UPS, FedEx, Airborne Express, etc).   Although we make every effort to ensure accurate delivery times, Eyespike Design does not guarantee delivery times of printed materials as we neither print, nor deliver the items ourselves.  Rush Charges | Design: All commissioned projects that are due less than 1 week (5 business days) from receipt of all final content necessary for completion of said job will be subject to a rush charge equal but not more than 100% of the total design/technical fees (see above for information on rush charges as they apply to print and other fixed costs).  Items that are requiring completion within 24 hours of receipt of all final content will be billed at 200% of the applicable hourly rate.  Project Scheduling & Revisions: All projects are treated similarly unless otherwise noted when commissioned and are scheduled according to available time slots in current production queue.  Production begins only upon receipt of all content required for the completion of the project (i.e. incomplete content may result in project rescheduling).  Upon receipt of proofs, any revisions should be noted by the client then faxed and/or emailed in an appropriate format to be placed in queue in the next available time slot prior to the agreed project deadline (unless the project is subject to rush times and precipitating charges).  Source Files & Rights for Printed Goods:  If files are not printed through Eyespike, this should be determined prior to production and printable versions of the files shall be tendered upon payment.  Fees for files to be turned over for third-party editing/printing a rights-fee will be paid at no less than the total original design fee plus 200%.  In the event that this involves a logo and/or original artwork, a fee will be assessed and files that are subject to recurring printing will have a royalty fee applied (i.e. business cards, letterhead, logos, photography, etc.).  Prepress Setup for third-party printers is to be assessed at an hourly rate of no less than $85 per hour.  Proofing: Although every effort is made to ensure the accuracy of all printed/published materials we design and administer, it is ultimately the responsibility of the client to make certain that all corrections have been made to their satisfaction prior to final commission for production of printed goods, web pages, newspaper ads, etc.   Corrections may be submitted via fax, email or other physical means to be queued with existing projects.  Materials and Content:   Eyespike Design is not responsible for materials provided by client for use on projects (i.e. one-of-a-kind photographs, collectables, parts, etc.).  Please provide copies of documents and imagery if at all possible to avoid any unforeseen damage of irreplaceable or valuable items.